Returns
Return Policy
Each item is carefully examined before it is added to Dena's Vintage Closet inventory. Any imperfection is noted in the ad for the item. Most items are sold as we find them. Many items are laundered if they are machine washable. Most dry cleanable items are steamed but not dry cleaned. Laundering and dry cleaning is recommended upon arrival of your garment purchase. Please make your selections carefully and compare the actual measurements of the garment with your actual measurements. I do not guarantee fit so please be sure of your measurements. See our SIZING page for more information.
All items are shipped via USPS Priority Mail. (There are few exceptions with large or heavy items such as luggage, etc.) For International shoppers, I ship via USPS Global Priority, Global Express or via Airmail. OVERNIGHT SHIPPING IS AVAILABLE TO U.S. CUSTOMERS ONLY. No returns on overnight shipments – ALL OVERNIGHT SALES ARE FINAL. NO EXCEPTIONS. I am not responsible for lost or damaged packages. Insurance is available upon request for all packages. ALL SALES ARE FINAL ON INTERNATIONAL PURCHASES. NO RETURNS, NO EXCEPTIONS. Be sure of your purchase prior to completing it. I reserve the right to cancel any and all orders upon the owners descretion. E-mail any questions to webmaster@denasvintagecloset.com.
You are important to our business and we want you to be happy with every purchase. Although a return is rare, should there be a problem with your purchase, you must contact us within 24 hours of receipt of the package stating why you would like for us to authorize a return. You must get authorization before returning an item. If a return is authorized simply return it to us in the same unworn condition as you received it for a refund or an in store credit. Item must be returned within 7 days of receipt according to the delivery confirmation date.
We do not reimburse shipping! All refunds are subject to a 30% restocking fee if returned unless we made a mistake in the description. In that case, we will give a full refund.
Refunds are determined on a case by case basis and may be given at the discretion of the management of Dena's Vintage Closet.